Last updated: 23 September 2026

1. Order Processing Times

We aim to process all orders as efficiently as possible.

• Standard processing time: 1–3 business days

• Orders placed on weekends or public holidays are processed on the next business day

• During peak periods, processing times may be slightly longer

You will receive an email confirmation once your order has been dispatched.

2. Shipping Regions

EcoDream CampBright ships to customers in Australia and Peru. Delivery times and carriers vary depending on your location.

3. Shipping Within Australia

Delivery timelines depend on your region and selected shipping method.

• Standard delivery: 3–8 business days

• Express delivery (if available): 1–3 business days

Remote or rural areas may experience longer delivery times.

4. Shipping Within Peru

Delivery timelines vary based on region and courier availability.

• Standard delivery: 3–10 business days

• Some provincial areas may require additional transit time

We work with reliable local couriers to ensure safe delivery.

5. International Shipping (If Enabled)

If international shipping is activated in the future, delivery times will vary by destination. Customs delays may extend delivery times beyond our control.

6. Shipping Rates

Shipping costs are calculated at checkout based on:

• Your location

• Package weight and size

• Selected shipping method

All shipping fees are displayed before you complete your purchase.

7. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear after dispatch.

8. Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout.

EcoDream CampBright is not responsible for:

• Delays caused by incorrect or incomplete addresses

• Lost packages due to address errors

• Additional fees for re‑delivery or address corrections

If you notice an error, please contact us immediately through our Contact page.

9. Customs, Duties & Taxes (Australia & Peru)

Orders shipped across borders may be subject to:

• Customs fees

• Import duties

• Local taxes

These charges are the responsibility of the customer. EcoDream CampBright cannot predict or control these fees.

10. Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged:

• Contact the carrier first using your tracking number

• If the issue remains unresolved, reach out to us through our Contact page

We will assist you in investigating and resolving the issue.

11. Pre‑Orders & Backorders

If an item is marked as pre‑order or backorder:

• Estimated shipping dates will be displayed on the product page

• Orders containing both in‑stock and pre‑order items may ship together unless otherwise stated

12. Changes to This Policy

We may update this Shipping Policy from time to time. The “Last updated” date will reflect the most recent version.

13. Contact Information

For shipping questions or support, please reach us by submitting the form on our contact page