Refund & Returns Policy

Last updated: 23 September 2026

1. Overview

At EcoDream CampBright, we want you to feel confident when purchasing our outdoor lighting equipment. This Refund & Returns Policy explains how returns, exchanges, and refunds work for orders placed on EcoDreamCampBright.com.

By shopping with us, you agree to the terms outlined below.

2. Consumer Rights (Australia & Peru)

Our products come with guarantees that cannot be excluded under Australian Consumer Law and applicable Peruvian consumer protection regulations.

You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

3. Change‑of‑Mind Returns

We accept change‑of‑mind returns under the following conditions:

  • The return request is made within 30 days of receiving your order

  • The item is unused, unworn, and in original condition

  • All packaging, accessories, and labels are intact

  • Return shipping costs are covered by the customer

Once the item is received and inspected, we will issue a refund to your original payment method.

4. Exchanges

You may request an exchange for:

  • Incorrect size

  • Colour preference

  • Alternative product of equal value

To request an exchange:

  1. Submit the form on our Contact page

  2. Include your order number and the item you wish to exchange

  3. We will confirm availability and provide return instructions

Customers are responsible for return shipping unless the item was faulty or incorrect.

5. Faulty, Damaged, or Incorrect Items

If your item arrives damaged, faulty, or not as described:

  • Contact us within 7 days of delivery

  • Provide your order number and clear photos of the issue

We will arrange a replacement, repair, or refund at no cost to you. EcoDream CampBright covers all shipping costs for faulty or incorrect items.

6. Non‑Returnable Items

For safety and hygiene reasons, certain items cannot be returned:

  • Used lighting equipment showing wear

  • Items damaged due to misuse

  • Clearance or final‑sale items (unless faulty)

  • Products with missing components or packaging

7. Refunds

Refunds are issued to the original payment method once the returned item is inspected and approved.

Processing times:

  • 3–5 business days for EcoDream CampBright to process the return

  • Additional time depending on your bank or payment provider

Refunds cannot be issued to alternative accounts or cards.

8. Return Shipping

  • Customers are responsible for return shipping costs for change‑of‑mind returns or exchanges

  • EcoDream CampBright covers shipping for faulty, damaged, or incorrect items

  • We recommend using a tracked service, as we are not responsible for lost return parcels

9. Order Cancellations

Orders can only be cancelled before they are processed. Once an order has been packed or shipped, it cannot be cancelled.

10. How to Start a Return

To begin a return or exchange, please submit the form on our contact page 

Include:

  • Your full name

  • Order number

  • Item(s) you wish to return

  • Reason for return

  • Photos (if faulty or damaged)

We will guide you through the next steps.

11. Changes to This Policy

We may update this Refund & Returns Policy from time to time. The “Last updated” date will reflect the most recent version.